PUBLICATIONS

2009
Gilad, Sharon. 2009. “Juggling conflicting demands: The case of the UK financial ombudsman service”. Journal of Public Administration Research and Theory 19 (3):661 - 680.
2008
Gilad, Sharon. 2008. “Accountability or expectations management? The role of the ombudsman in financial regulation”. Law & Policy 30 (2):227 - 253.
Gilad, Sharon. 2008. “Exchange without capture: The UK financial ombudsman service’s struggle for accepted domain”. Public Administration 86 (4):907 - 924.
2004
Levi-Faur, David, and Sharon Gilad. 2004. “The rise of the British regulatory state: Transcending the privatization debate”. Comparative Politics 37 (1):105 - 124.

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