Building Trust and Feeling Well: Examining Intraindividual and Interpersonal Outcomes and Underlying Mechanisms of Listening

Citation:

Karina J Lloyd, Diana Boer, Avraham N Kluger, and Sven C Voelpel. 2015. “Building Trust and Feeling Well: Examining Intraindividual and Interpersonal Outcomes and Underlying Mechanisms of Listening.” International Journal of ListeningInternational Journal of Listening, 29, Pp. 12-29.

Abstract:

We investigated perceived listening quality in relation to individual (self-clarity and emotional well-being) and dyadic variables (social attraction and trust). Specifically, we proposed that the link between perceived listening quality and emotional well-being is mediated by self-clarity, and that the link between perceived listening and trust is mediated by social attraction. We obtained data in a controlled setting from a sample of 50 unacquainted student dyads, in which the narrator told a personal story while the partner listened silently. The data showed a good fit to the model. Our work expands the understanding of listening by illuminating the role of mediating processes and by demonstrating correlates of perceived listening quality in the context of unacquainted dyads. [ABSTRACT FROM PUBLISHER]Copyright of International Journal of Listening is the property of International Listening Association and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Notes:

Lloyd, Karina J. 1; Boer, Diana 2; Kluger, Avraham N. 3; Voelpel, Sven C. 1; Affiliations: 1: Department of Business Administration, Jacobs University Bremen; 2: Department of Social Psychology, Goethe University Frankfurt; 3: Organizational Behavior Department, Hebrew University of Jerusalem; Issue Info: Jan-Apr2015, Vol. 29 Issue 1, p12; Thesaurus Term: LISTENING; Thesaurus Term: INTERPERSONAL attraction; Subject Term: RESEARCH; Subject Term: TRUST; Subject Term: WELL-being -- Psychological aspects; Subject Term: EMOTIONS (Psychology); Number of Pages: 18p; Document Type: Article