AN Kluger and S Adler. 1993. “Person-Versus Computer-Mediated Feedback.” Computers in Human BehaviorComputers in Human BehaviorComputers in Human Behavior, 9, Pp. 1-16.
Abstract:
The effects of feedback provided by a person versus that provided by a computer on performance, motivation, and feedback seeking were studied. Employing a 2 x 3 experimental design, subjects were assigned to one of three feedback conditions: (a) no feedback, (b) feedback only upon request, and (c) automatic feedback with feedback provided either by a person or a computer The results indicate that (a) subjects are more likely to seek feedback from a computer than from another person; (b) feedback from a person causes a decline in performance relative to a condition where a person is present but does not deliver feedback; (c) both human- and computer-mediated feedback reduce motivation in comparison to a control group that receives no feedback; and (d) personality - in this case, self-esteem and public and private self-consciousness -interacts with the receipt of person-mediated feedback to negatively affect performance.
